ELIVA ROSE CUSTOMER CARE
Frequently Asked Questions
Everything you need to know about our jewelry, orders and care.
What materials are ELIVA ROSE pieces made from?
Materials vary by design and are clearly listed on each product page. Please review the product description for the exact metal, plating and stone details before purchasing.
How should I care for my jewelry?
Store each piece separately in a dry place and gently wipe it with a soft cloth after wearing. Avoid harsh chemicals, perfumes and abrasive cleaners unless the product page states that the piece is suitable for that exposure.
Is your jewelry waterproof and tarnish-resistant?
Water resistance and tarnish performance depend on the materials used. Check the individual product description for the care and durability information specific to your piece.
How long will my order take to arrive?
Order processing and estimated delivery times are shown in our Shipping Policy. You will receive a confirmation email and tracking information once your order has shipped.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations may not be possible once fulfillment has started.
What is your return policy?
Eligible unworn items may be returned according to the conditions and timeframe stated in our Return Policy. For hygiene reasons, some products may be excluded.
How can I track my order?
When your order ships, we will email you a tracking link. Please allow a short time for the carrier to activate and update the tracking information.
How can I contact ELIVA ROSE?
Use the contact form on our website and include your order number when asking about an existing purchase. Our customer care team will respond as soon as possible.